Privacy Policy

General

This Privacy Statement (‘Statement’) is an elaborative description of how MetaEdge collects, shares, and/or processes the personal data that is shared by individuals or organizations and also serves as an explainer on privacy-related rights pertaining to personal data.

MetaEdge, its affiliates, and subsidiaries (hereinafter collectively referred to as ‘MetaEdge’) understand and value the importance of protecting the personal data that the User shares with MetaEdge.

This Statement is applicable to all users of the MetaEdge website, MetaEdge’s Customers who avail MetaEdge’s services, its Vendors, persons/individuals who participate in any marketing/recruitment activities, events etc. hosted by MetaEdge and also to all persons/stakeholders who are involved in any transaction with MetaEdge where there is any use/collection/sharing of personal information (hereinafter collectively referred to as the ‘User’).

The personal data that MetaEdge collects about the User:

MetaEdge does not and will not collect any personal data about the User unless such User provides it to MetaEdge voluntarily. MetaEdge collects information during User in business-related MetaEdge, whether through business-related interactions or online are including through MetaEdge’s websites that is necessary to conduct its business, to provide the services to the optimization part of business operations, and optimization of its service offerings.

MetaEdge may collect, use, store and transfer different kinds of personal data which have been grouped together as follows:

Identity Data: including first name, and last name.
Contact Data: including address, email address, and telephone numbers.
Marketing and Communications Data: including User’s preferences in receiving marketing from MetaEdge (including authorised third parties) and User’s communication preferences.
Public PII is easily accessible from public sources like phonebooks, the Internet, and corporate directories Visiting Cards, Business telephone number and Business mailing or email address.

How is the User’s personal data collected?

Generally, MetaEdge collects personal information related to employees, customers and representatives when they decide to interact with us, or avail services or express an interest or apply for a position. The kind of data that MetaEdge collects and/or has visibility/access to, depends solely on the context and the nature of User’s interaction with MetaEdge and in case of MetaEdge’s customers, the nature service offering that such customer avails from MetaEdge. MetaEdge do not solicit and/or collect any sort of personal information that is irrelevant/not necessary for the provision of services to the User. MetaEdge further declare that it does not participate in any sort of data mining activities whatsoever, with any third parties.

Purposes for which MetaEdge may use the personal data belonging to the User:

MetaEdge may use personal information for the following purposes only:

To engage in activity in relation to MetaEdge’s member services. This may include sending updates, meeting invite and other information that may be of important.
where anyone has applied for a position with MetaEdge, to review and process job application
To comply with legal or regulatory obligations that MetaEdge are obliged to discharge.
To verify identify and entitlements to MetaEdge’s products and services when the User contacts MetaEdge or access its services.
To supply services and manage payments.
To send statements and invoices, and collect payments.
To provide commercial quotes.
To provide technical and customer support.
To obtain feedback on MetaEdge’s services.
To provide improved website and product experience and communications informed by product subscriptions and/or data collected.

MetaEdge undertakes that MetaEdge uses personal data strictly in compliance with applicable laws.

Purposes for which MetaEdge may collect the personal data belonging to the User and the rationale behind such collection:

MetaEdge uses personal information only where required for specific purposes. The following table serves as an explainer for the purpose for which MetaEdge collects/uses of the personal data belonging to the User and the rationale behind such collection/use:

Purpose/Instance	Rationale
Managing MetaEdge’s contractual and/or employment relationship with the User.	Necessary for the performance of a the contract to which the User is a party.
Recruitment	As an employer, MetaEdge collects User’s personal information in order to manage and carry out the recruitment process and User’s employment with MetaEdge.
Facilitating communication with the User (including in case of emergencies, and to provide User with requested information).	To ensure proper communication and emergency handling within the organization. This kind of collection includes collection of basic contact information of relevant stakeholders.
Operating and managing MetaEdge business operations.	To ensure the proper functioning of MetaEdge business operations and optimize MetaEdge service offerings.
Complying with legal requirements.	This is a legitimate purpose as MetaEdge is bound by and is subject to all applicable laws and legal mandates.
Monitoring User’s use of MetaEdge systems (including use of MetaEdge website).	To avoid compliance related issues and protecting the standards of MetaEdgeservice offerings, ensuring that they meet the legal requirements and industry standards.
Improving the security and functioning of MetaEdge website, networks and information.	To ensure that User receives an excellent user experience and MetaEdge networks and information are secure.
Undertaking data analytics, i.e. applying analytics to business operations and data to describe, predict and improve business performance within MetaEdge and/or to provide a better user experience.	To ensure the proper functioning of MetaEdge business operations and optimise MetaEdge service offerings.
Marketing MetaEdge products and services to User.	To ensure the proper functioning and growth of MetaEdge business operations. However, any kind of collection for this purpose will be subject to User’s consent and privacy rights.
Customers billing address, email address, and telephone numbers and prospective clients information	For performance of contract.

Purposes for which MetaEdge may share personal data belonging to the User:

MetaEdge shares the User’s personal data with the User’s consent and/or to carry out any transaction and/or provide any service that the User has authorized or requested. MetaEdge also shares any such personal data with its wholly owned subsidiaries and affiliates whenever necessary, to optimize MetaEdge’s service offerings.

Further, MetaEdge may also share User’s personal data with its vendors/suppliers/third parties wherever necessary on strict need to know basis, ensuring that such parties are bound by the privacy principles detailed herein and are bound by strict confidentiality obligations.

Lastly, MetaEdge shares personal data when required by applicable laws/legal mandates and/or in order to respond to any legal process, including but not limited to protection of the rights and property of MetaEdge and its customers.

How MetaEdge protects personal data belonging to the User:

MetaEdge is committed to protecting its User’s personal data. MetaEdge has put in place safeguards including appropriate technologies, policies, and contractual arrangements so that the data that MetaEdge possesses about the Users is protected from unauthorized access and improper use.

The safeguards MetaEdge have put in place to protect User’s personal data include the following Technical and Organizational Measures:

Organizational management is responsible for the development, implementation, and maintenance of MetaEdge’s Privacy program.
External Audits will be conducted annually once. Any gaps identified in the audit, will be addressed with corrective action for information security and the cloud operations.
Maintain Information security policies and make sure that policies and measures are regularly reviewed and where necessary, improve them
Communication with MetaEdge applications utilizes cryptographic protocols such as TLS to protect information in transit over public networks.
Data security controls which include logical segregation of data, restricted (e.g. role- based) access is used.
Logical access controls designed to manage electronic access to data and system functionality based on authority levels and job functions.
Password controls designed to manage and control password strength, and usage including prohibiting users from sharing passwords.
Physical Access Control:
a. Unauthorized persons shall be prevented from gaining physical access to premises, buildings or rooms where data processing systems are located which process and/or use Personal Information.

b. Measures: All Datacentres adhere to strict security procedures enforced by guards, surveillance cameras, access control mechanisms and other measures to prevent equipment and Datacentre facilities from being compromised. Only authorized representatives have access to systems and infrastructure within the Datacentre facilities. To ensure proper functionality, physical security equipment (e.g. cameras, etc.) are maintained on a regular basis. In detail, the following physical security measures are implemented at all Datacentres:
MetaEdge protects its assets and facilities using the appropriate means based on a security classification conducted by security department.
In general, buildings are secured through access control systems (smart card access system).
Change management procedures and tracking mechanisms designed to approve and monitor all changes to MetaEdge technology and information assets.
Incident / problem management procedures design to allow MetaEdge investigate, respond to, mitigate and notify of events related to MetaEdge technology and information assets.
Vulnerability assessment, patch management, and threat protection technologies and scheduled monitoring procedures designed to identify, assess, mitigate and protect against identified security threats, viruses and other malicious code.

Network and Information Security

MetaEdge maintains a variety of physical, electronic, and procedural safeguards to protect personal information. Also, uses encryption technologies to protect account information when customers viewing the bill on Website or via email. Customers should be aware that MetaEdge has no control over the security of other sites on the Internet that they might visit, interact with to buy the products or services.

Customers should keep the user name, password or other access information safe to protect against unauthorized access to account information and services. And customers must adopt strong passwords that others may not guess easily.

User’s rights pertaining to its personal data and privacy:

Subject to applicable laws, all Users have the following rights:

SRight to obtain information regarding the processing of personal information and access to the personal information which MetaEdge holds.
Please note that there may be circumstances in which MetaEdge are entitled to refuse requests for access to copies of personal information as per applicable laws. In particular, information that is subject to legal professional privilege will not be disclosed other than to MetaEdge affiliates/subsidiaries and as authorised by such affiliates/subsidiaries.
Right to request MetaEdge to correct any personal information if it is inaccurate or incomplete.
Right to request MetaEdge to erase personal information in certain circumstances. Please note that there may be circumstances where MetaEdge may erase personal information but MetaEdge is legally entitled to retain it.
Right to object to and request that MetaEdge restricts, its processing of personal information in certain circumstances. Again, there may be circumstances where the User objects to, or asks MetaEdge to restrict, it’s processing of personal information but MetaEdge is legally entitled to refuse that request.
Right to withdraw consent, although in certain circumstances it may be lawful for MetaEdge to continue processing without User consent if permissible under law.
And any other rights that User may hold as the owner of such data as per applicable laws.

Content

All hosting services provided by MetaEdge may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Indian law is prohibited. This includes, but is not limited to copyrighted material, trade secret, material in our opinion is obscene, not in public interest, opposed to public policy or is an invasion of privacy of any person or entity.

All pornographic content and sex-related merchandising is prohibited on all MetaEdge servers. This includes sites that may infer sexual content or links to adult content elsewhere. MetaEdge will be the sole arbiter in determining violations of this provision. Also prohibited are sites that promote any illegal activity or present content that may be damaging to MetaEdge servers or any other server on the internet. Links to such materials are also prohibited. Examples of unacceptable content or links: Pirated software Hacker programs or archives Warez sites, MetaEdge will be the sole arbiter as to what constitutes a violation of this provision.

Materials and Products

We will exercise no control whatsoever over the content of the information passing through the network or on the Customer’s websites.
We make no warranties or guarantees of any kind, whether expressed or implied for the service provided and also disclaim any warranty of merchantability or fitness for particular purpose and will not be responsible for any damages that may be suffered by the Customer, including loss of data resulting from delays, non- deliveries or service interruptions or gaps by any cause or errors or omissions of the Customer.
MetaEdge is not responsible for any loss, erasure, or corruption of Customer’s data or files whatsoever unless agreed otherwise
Use of any information obtained by way of MetaEdge is at the Customer’s own risk, and we specifically deny any responsibility for the accuracy or quality of information obtained through our services.

Changes to this Privacy Policy
MetaEdge reserves the right to amend, alter, or modify this Privacy Statement at any time in its sole and absolute discretion. Any amendment or modification is effective when posted on the public domain and any use of MetaEdge services after the posting of a modification or amendment will be considered deemed acceptance of those modifications.